For small to medium businesses, customization is important when building out a telecommunication solution. An on-premise VoIP solution is a popular IT system as it allows businesses to create a scalable solution to fit their needs. One of the major functionalities that a VoIP system delivers is call center features that allow for organizations to implement their own localized call center to better serve their customer base. Grandstream Networks’ UCM series of IP PBXs have built-in call center features that allow businesses to run their call centers efficiently and effectively. In this blog, we take you through the major call center features in the UCM series and how to best utilize them.
You also might be interested in
ALLNET USA is proud to announce our partnership with Fanvil, an industry-leading global IP and video terminal manufacturer.
In this post, Patton Cloud is in the forecast and things are looking pretty bright… because now you can use the
A Public Address System is a collection of microphones, amplifiers, speakers and[...]