As our interconnected global economy rapidly adapts to the ‘new normal’, the forward march of digital transformation continues to gather speed. However, in spite of this stunning growth in advanced technology, most customers still prefer to contact businesses by making a simple phone call.
Today, more than ever, with the ever-increasing levels of call loads on companies’ main lines, a solution that keeps callers happy, allowing customers to talk from start finish – while avoiding long wait times or tedious phone menus – becomes a priority.
But how, in this new reality, can you stack the customer service odds firmly in your favor – all while maintaining speed and agility? Meet AudioCodes Voca!
This article was sourced from AudioCodes, https://blog.audiocodes.com/video-blog-a-conversational-ivr-that-keeps-your-callers-delighted
For information regarding AudioCodes, or to request a quote, please e-mail firstname.lastname@example.org or call us at (863)-417-8777!