The Easy Way to Microsoft Teams Success with AudioCodes Live
Part of the challenge faced by many businesses who embark on this convergence journey is that they may not have sufficient IT skills, and specifically a telephony specialist, to drive the processes and implement the necessary migration and implementation tasks. This is where the Microsoft global community of partners steps in to aid the customers. Some of these partners come from a telephony background, some are traditional service providers, and others are experts with Office, SharePoint, Active Directory and Azure but have little to no previous expertise or resources for voice communications including design, planning, deployment and operational tasks.
To enable these partners to respond to the growing demand and engage their business customers in a full-stack conversation around Microsoft 365, AudioCodes is offering our Live for Microsoft Teams services.
- AudioCodes Live for Microsoft Teamsis a suite of AudioCodes products that are delivered as a managed service, designed with simplicity and efficiency in mind, to enable partners (typically Microsoft 365 Office, SharePoint and cloud partners) to resell Microsoft Teams managed voice services to their customers.
There are 3 types of offers that are designed to address different customer demands:
Microsoft Teams Direct Routing functionality enables businesses to leverage their existing PSTN contracts and minutes plans using a Microsoft-certified Session Border Controller (SBC). Essentials is a per-user-per-month offer and is the easiest and quickest way to enable Direct Routing for business customers thanks to a set of automation tools that configure the SBC and the Microsoft Teams tenant.
To help customers who have little experience in, or the capacity to handle, employees’ lifecycle management (including moves/adds/changes, Teams tenant management, device management and reporting), AudioCodes Live Pro is a per-user-per-month offer that is based on intuitive and graphical web-based tools. The Pro offer also includes all the capabilities of the Essentials offer.
For customers who want to outsource their Microsoft Teams voice services, AudioCodes Live Premium allows for a fully managed service, including on-premises integration with existing telephony solutions, as well as data network troubleshooting support and complementary migration planning and deployment services. In addition, AudioCodes’ planning and deployment capabilities enable Microsoft partners to deliver a complete Teams migration service to their customers and tailor their offer to match specific requirements, including remote branches, international locations and meeting rooms. The Premium offer includes extensive “day 2” monitoring capabilities designed to help the quick triage of service affecting issues.
Partners can provide all three Live for Microsoft Teams services to their customers. Essentials and Pro are delivered via the AudioCodes Live Cloud platform, while Premium can be resold to the customers. AudioCodes portfolio of IP phones, conference, video and analog devices further help bring a complete offer.
Contact AudioCodes to learn more about ways to become a service partner.
This article was sourced from AudioCodes, https://blog.audiocodes.com/the-easy-way-to-microsoft-teams-success-with-audiocodes-live
For information regarding AudioCodes, or to request a quote, please e-mail firstname.lastname@example.org or call us at (863)-417-8777!