One of the things I enjoy most about my work is getting out and about and visiting customers and partners. It’s one of the best ways I know to get accurate feedback about what’s going on in the field, as well as to learn about the many challenges faced by today’s enterprises. A recent trip to a long-standing AudioCodes customer in Europe was no exception.

This customer is a well-known player in the financial services sector, and their IT manager had reached out to me because she was interested in purchasing a reliable interaction recording solution to ensure compliance with a whole raft of complex and ever-changing regulations. Could I help?

This article was sourced from AudioCodes, https://blog.audiocodes.com/the-business-case-for-speech-analytics

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