Phone Spoofing, Scamming and How You Can Avoid Them
SecureLogix’s advanced call screening technology and AudioCodes’ industry-leading SBCs and ARM solution, technologies that function at the core of enterprise voice networks, ensure that organizations deliver secure and reliable voice services to their employees and customers.
The integrated SecureLogix-AudioCodes call screening solution prevents and remediates the risks of VoIP denial-of-service attacks, identifying – in real time – fraudulent, abusive, and operationally-relevant call patterns. It can detect and prevent phone-based identify theft and social engineering fraud aimed at hacking organizational information. The result is increased agent productivity and infrastructure availability, as low-value, time-wasting calls that impact contact center operations are eliminated.
In addition, our call screening solution delivers measurable cost savings and improved customer satisfaction by allowing you to identify trusted callers and reject spammers and robocalls before the calls are even answered. Calls can be verified after being processed by the IVR system and the solution also enables orchestration with other tools to deliver a watertight fraud prevention environment.
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This article was sourced from AudioCodes, https://blog.audiocodes.com/phone-spoofing-scamming-and-how-you-can-avoid-them
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