Returns

Any incorrect or defective products may be returned. Returned products must include a completed RMA form. Within 30 days of original purchase, we will supply a return shipping label if the return is approved and the product was damaged during delivery, dead on arrival, or the wrong product was shipped. It should be noted that after 30 days from the original purchase date, the customer is responsible for shipping charges to return an item. We cannot refund any postage directly paid for by the customer.

All items returned will be tested for functionality; therefore, if we determine an item was returned with no defect or due to user error you will be responsible for shipping charges to and from our warehouse. A 25% restocking fee will also be incurred.

When returning a product, please be careful to pack the product appropriately to avoid damage during return shipping. Detailed instructions for returns are included on our standard RMA form. We recommend you choose a shipping method requiring a signature upon delivery to ALLNET USA. If a product is lost or damaged in transit back to ALLNET USA, please contact the carrier to resolve the problem.

If the purchase price of your return is to be credited to your account, ALLNET USA will be post the credit (subtracting any restocking fees, if applicable) within 10-30 business days from the time we receive the product.

It should be noted that your RMA number is valid for 10 business days.

 

Satisfaction Guarantee

If for any reason you aren't satisfied with the product you purchased or it does not suit your anticipated application, you are welcome to return that product within 30 days from the date of purchase for a refund or replacement. It should be noted, in regard to refunds, a 25% restocking fee will be incurred by the customer. Products must be returned in resalable condition including all manufacturer's packaging, cables, software disks, and instructions. Be sure to include the completed RMA form. Shipping charges will not be refunded unless the wrong product was shipped or the product was damaged during delivery or dead on arrival.

 

International Returns

You are responsible for all duties, taxes, and any other fees required by your country once your order has shipped. If your order is refused on arrival, shipping and any additional feeds incurred will be deducted from your refund. The original shipping fees and the cost of any shipping fees associated with returning or exchanging products are your responsibility and are non-refundable.

 

Packing Your Return

Ensure that the RMA number is clearly visible either on the shipping label or on the shipping box itself. Please do not record the RMA number on the original manufacturer's box. Prior to shipment, ensure that the return box contains all items that were included with the original shipment, including the original manufacturer's box and packing material, all accessories, UPC bar codes, manuals, etc. that came with the original shipment.

All boxes should be securely packed to prevent the possibility of damage throughout the shipment process. ALLNET USA is not liable for damage that occurs during shipment back to us. It is recommended that the customer insures their return items with their preferred carrier, as we are not liable for lost or damaged merchandise.